As we worked to strengthen our Quality Management System to align with AS9100 requirements, we needed practical, experienced guidance. New Hampshire Manufacturing Alliance, particularly Amy Farina and Sabrina Costabile, have been an invaluable partners in that effort. They didn’t simply tell us what was required, but rather worked alongside our team to develop and refine our procedures, internal audits, and management review practices in ways that genuinely strengthened our quality system. Complex requirements were broken down into clear, actionable steps, allowing us to make steady progress without disrupting daily operations. The improvements to date have been substantial and lasting. We value the partnership we’ve built with NHMA and appreciate their professionalism, responsiveness, and commitment to building quality systems that work in practice, not just on paper.

“Index Packaging began working with NHMA to develop a specialized quality program. After three months of review, Sabrina and I were not quite seeing eye to eye on the project. However, after some very frank discussions, it was agreed to move forward and develop a custom QMS for Index Packaging over a twelve-month period. I must admit, Index Packaging has benefited from this project. Sabrina has challenged all of us, even when we’ve felt we had all the answers. Her ability to immediately recognize someone’s strengths and weaknesses is second-to-none. In the end, our organization has grown and expanded through this project. And, I will admit, I feel as though I’ve grown and adapted because of my association with Sabrina. Her willingness to work personally with me, one-on-one, has only made me stronger. I would recommend anyone looking to tackle a project and feeling as though they need a push to contact Sabrina. She’ll most certainly help you get it done.”

“Index Packaging Inc. started working with Sabrina Costabile and her company in July of 2023. Our company’s quality management system was mediocre at best, and we needed help from an outside consultant to provide support and expertise to guide us in the right direction. From the start, Sabrina made us realize how much better we could be as a company and really helped identify our end goals. She demonstrated a strong expertise and understanding of quality management systems and how to identify our strengths and weaknesses. Fast forward 18 months and we continue to develop new processes and procedures in our quality program to drive our business forward. Not only is Sabrina quite knowledgeable with quality systems, but I have been working one on one with her on leadership development. I understand there is much to learn when leading people and she provides clear communication and sound advice in complex situations. I can’t say enough great things about what Sabrina has helped accomplish over the last year and a half for me personally and the company. Anyone looking for individual growth in leadership or company quality systems, please reach out to Sabrina and her team!”

“Pro Cut CNC Machine, Inc. is a small CNC machine shop, but positioned to grow with a completed new addition expanding our machining capabilities. Where we needed most support with was elevating our Quality Management System and gaining ISO quality level credentials which would allow us to bid on work we currently were not eligible to. Our local SBDC helped us learn of a grant option we could apply for to help defray the cost and we were also introduced to NHMA to help us with the audit preparation to achieve certification in ISO 9001:2015 quality standard. Our experience in working with them was amazing. Her style and approach is very collaborative and thorough, meeting with us weekly to prepare us for our audit. Most importantly, they take what can be a very complex, detailed and sometimes confusing quality standard and break it down in a simplistic way to create processes that meet the standard requirements but also fit the size of a business. In the end, we passed our audit with flying colors as we were so well prepared by the guidance of the NHMA team. Thank you NHMA for helping us set-up our business with the quality foundation we need to grow our business.”

“Handing over the reins of a business is no small task, and having the right support makes all the difference. NHMA has been instrumental in not only preparing me for this transition but also ensuring that my son is equipped to take the reins with confidence. They took the time to truly understand our family’s unique dynamics, listening to each of our concerns and guiding us toward a structured, thoughtful plan for a seamless ownership transition. Their expertise, professionalism, and ability to navigate both the technical and personal aspects of this process have been invaluable. I can’t say enough about the impact they’ve had—not just as a consultant, but as a trusted advisor and partner. Their wealth of knowledge and experience make them an incredible resource for any business, large or small, going through a leadership transition.”

“We’re incredibly grateful to the team at NHMA for their outstanding support in helping us streamline our path to ISO 9001 certification. We began working with NHMA on February 17th, 2024, and in just three and a half months, we successfully completed both our Stage 1 and Stage 2 certification audits, earning a recommendation for certification with only two minor findings—both of which were simple administrative corrections. Sabrina and Amy were an absolute pleasure to work with. Their expertise, professionalism, and clear guidance made what could have been a daunting process feel manageable and efficient. Their ability to break down complex requirements and tailor their approach to fit our business made all the difference. We highly recommend NHMA to any organization seeking expert guidance in ISO implementation. Their team is top-notch, and we couldn’t be happier with the results.”